Returns/Refunds

littleShine Returns & Refund Policy

Thank you for shopping with littleShine! We strive to ensure your satisfaction with our products. If you are not completely satisfied, please review our return and refund policies below.

1. Eligibility for Returns
- Items must be unused, unworn, and in their original packaging.
- Returns are accepted within 30 days of the purchase date.
- Personalized or custom-made items are not eligible for return unless faulty.

2. How to Initiate a Return
- Contact our customer service at support@littleshine.com with your order number and reason for return.
- Once approved, you will receive instructions on how to send the item back.

3. Return Shipping
- Customers are responsible for return shipping costs unless the item received is defective or incorrect.
- We recommend using a trackable shipping service to ensure your return is received.

4. Refunds
- Refunds will be processed once the returned item is received and inspected.
- Approved refunds will be issued to the original payment method within [7] business days.
- Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges
- We currently do not offer direct exchanges. To exchange an item, please return the unwanted item and place a new order.

6. Damaged or Faulty Items
- If you receive a damaged or faulty item, contact us within 48 hours with photos of the issue.
- We will offer a replacement or full refund.

7. Contact Us
- For any questions or concerns regarding returns and refunds, please contact our support team at support@littleshine.com.